Support
A Team You Can Rely On
Upon becoming a Mega Group Online client you will be assigned an experienced customer service team, lead by an Account Manager, who is available to you via a toll free telephone number (or email whichever you prefer) from 8:00 a.m. until 5:00 p.m. (PST) Monday through Friday.
Experienced, Hands-on Service
Your dedicated team oversees all aspects of your account, from performing your background searches to managing your technical and ongoing service requirements. MGO’s teams are highly experienced in assisting you in the selection and customizing of your background screening services and are available to evaluate their effectiveness to your organization at any time. You will never be left alone to interpret the intelligence we collect, as MGO provides training and support on background information and FCRA use and interpretation as part of your account services.
Accuracy, Consistency and Timeliness
MGO understands that having such an involved partner guarantees not only the personal attention and caring overlooked in business today, but the accuracy, consistency and timeliness essential when making important decisions.
Training
Preparation is the Key
We do not believe the customary “Let’s Get Started” package favored by other screening firms is a welcoming or effective introduction to our organization. Proper training in background screening service procedures is a vital part of your organization’s ability to make informed and intelligent decisions. All service and packages come with a detailed description and consultation to make sure you are getting exactly what you need.
Learning the Set-up
Once you have become a MGO client, your Account Manager will guide you through a telephonic/web meeting training session to ensure a seamless and speedy transition. Training content includes setting up/managing user names and passwords, ordering reports, checking report status and receiving final reports. Further, training on MGO’s straightforward online billing is included. Should you so choose, MGO’s teams are highly experienced in assisting you in the selection and customizing of your screening services.
Accessible Assistance
Your training session can be as detailed as you require to become comfortable with our system and any questions you might have will be thoroughly addressed. However, users are typically trained and utilizing our user-friendly web-based system within hours.
Your Account Manager is available by a toll free telephone number or email each business day, so you will never be far from assistance.
